Refund and Return Policy

Introduction

At Deepam, we strive to provide high-quality products and excellent customer service. This Refund and Return Policy outlines the terms and conditions under which refunds and returns are accepted. By purchasing from our website https://deepamnotebooks.in/ (“Deepam NoteBooks), you agree to the terms outlined in this policy.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.

1.2 Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please contact our customer service team if you have questions about specific items.

1.3 Return Process

To initiate a return, please contact us at our website. Provide your order number, details of the product(s) you wish to return, and the reason for the return. Once your return request is approved, we will provide instructions on how to return your item.

2. Refunds

2.1 Eligibility for Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2.2 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at our website

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at deepamnotebooks@gmail.com and send your item to: [Return Address].

4. Shipping

4.1 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Lost or Damaged Returns

We are not responsible for lost or damaged returns. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Email: deepamnotebooks@gmail.com
Phone:  +91 9994399942